Came into work today and found that someone drove their 4 Runner into the trees in our parking lot.  Seriously?!  How do you do that?  The person apparently did not have a drivers license and was moving the car out of a handicap spot…which was about 10 spots down and across the parking lot from the tree.  Time to call the landscaper!

Today was so flippin’ crazy at the hotel that left my cell phone SOMEWHERE.  Now I feel like my left arm has been cut off…maybe even my right!

fighterofthedayman asked: This is me.
http://fighterofthedayman.tumblr.com/post/855198891/15-year-old-bleach-blond-fried-haired-girl-with-her
And I completely agree. I'm not sure you understand my happiness that you are here.

Thx! People have been telling me to write down my stories for years.  I think you have to be in the industry to truly understand.

The majority of hotel guests that lodge a complaint have genuine reason to do so.  Of course, there are a few that are just looking for discounts and hand outs.  But even those, usually have some sort of rational basis for the complaint.  This guest, by far, takes the cake for most…err…creative…reason for a complaint.  I was working the front desk at when a man approached me and requested to speak to a manager.  I introduced myself as the manager.  He then told me that he felt that his adult movie selection should be adjusted off his bill because the girl in the movie was not hot enough.Seriously!? Most guests that order porn in hotels avoid talking to staff about it- often diverting their eyes at check out because they are not sure if you can see that they ordered Barely Legal last night. (The answer, BTW, is yes.) Yet, this guy was looking me straight in the eye requesting a rebate because the girl in his porn was not hot enough?! Please!  I had no idea how to react.  Then the guest made a comment that catapulted him into a whole new level of creepiness: If she looked like you, it would have been a whole different story.  I can only imagine the look on my face.  Who actually would say something like that?  Are you trying to give me a compliment?!  Anyway, I think I muttered something along the lines of we do not rebate movies because a guest didn’t enjoy it.  I mean, you wouldn’t ask the local cinema or Blockbuster for a refund because the latest flick was crap.  But for some reason, people have different expectations when it comes to hotels.  I think I finally reversed the movie to just get rid of the guy as I was completely creeped out.  BTW- The girl must not have looked too bad because the guest watched the entire movie….

My hotel was undergoing a guestroom renovation.  The hotel was not in the best part of town, so we were constantly on the crew to not leave doors open unattended.  Sure enough, we received a call one day from one of the worker stating that they saw a man in one of the guestrooms.  Myself and another manager headed up to the floor to investigate the situation.  We found most of the rooms propped open with the exception of a room by the end…near a fire escape…also propped open.  We knocked on the door.  I could hear water running, but no answer.  Knocked again.  “Hotel Management.”  Heard some mumbling and finally some rustling at the door.  Nothing could have quite prepared me for what I was about to see.  The door opened and I was overcome by the most foul odor.  Before me was a man- thin with gray, curly, scraggly hair; a long, unkept beard; no shirt; torn, gray sweats…and his tighty-whiteys on the outside of his pants.  It took a moment to get over the initial shock of the sight, not to mention the stench.  We asked the man, who I will refer to as TW, what he was doing in the room.  TW mumbled something about a girlfriend that had left him in the room while she ran somewhere.   We explained that the room was out of service for renovation and was not available to rent.  TW again mumbled something about his girlfriend renting the room for him.  Again, we said that was impossible as the room was not available to rent.  After much back and forth, we asked to see TW’s ID.  He agreed and pulled out what looked like a fairly new wallet.  So new, in fact, it was full of those little info cards that come in a wallet that no one ever uses.  He started pulling these cards out of the wallet.  It appeared that was all that was in the wallet.  We asked if he had a ID, TW said he could not find it.  At this point, we asked him to leave and told him if he would not leave on his own accord, we would notify the local authorities.  TW grudgingly agreed.  We allowed him to close the door to get dressed while we waited outside.  A few moments latter, he reappeared, no longer visibly sporting the tightly-whiteys.  We walked him right back down the fire escape he likely came up and watched him walk off property.  That was the last time we saw TW.  I guess you can’t really blame the guy for trying.